In today's technology-driven world, keeping your systems running at peak performance is just as critical as building them. NGN-Care is our dedicated services are designed to protect your investment, maximize uptime, and ensure your infrastructure never becomes a bottleneck. From remote support to on-site intervention and proactive optimization, NGN-Care positions NGN as your long-term operational partner, not just your solution provider.

What We Deliver:

• Remote Technical Support – Provides remote technical support, with variety of Service Level Agreemetns (SLA) to fit partner requirements.

• Onsite Technical Support – Technical experts provide onsite troubleshooting.

• Onsite Hardware Replacement– Technical experts provide onsite hardware replacement.

• Management Service – Provide frontline equipment management and on-site support services.

• Preventive Service – Provide health check services to reduce device fault risks.

• Performance Optimization – Ongoing monitoring and tuning for uninterrupted operations.

Value for Clients:

• Gold Support：9×5 remote technical support.

• Platinum Support：24×7 remote technical support，24×7×Next Business Day (NBD) onsite hardware replacement and onsite troubleshooting.

• Check and analyze the data configuration, running status, and performance of network devices, identify problems and potential risks during device operation, summarize the check results, and provide corresponding improvement measures to reduce device fault risks.

• Management services include frontline 24×7 monitoring, complaint handling, simple issue handling, major issue reporting, service testing.

With NGN-Care, you get a committed partner in operational excellence. We keep your business running at its best, with proactive care, rapid response, and expert-driven services that ensure continuity, reliability, and confidence at every stage of your journey.